Brand & Sustainability
Learn about Essence's brand values, our commitment to sustainability, and collaboration opportunities.
Frequently asked questions
Q: HOW CAN I CANCEL MY ORDER?
unfortunately, we cannot
modify or cancel an order once it has been placed. however, if you wish to
return the product after receiving it, please refer to our return policy for
more details
Q: WHAT SHOULD I DO IF MYCREDIT CARD IS NOT ACCEPTED?
please
double-check your payment details and try again. if the issue persists, contact
your bank or try using an alternative payment method. for further assistance,
contact us at info.united-states@lumenamalfi.com.
Q: WHAT IF AN ITEM IS OUTOF STOCK?
if an tem is marked as ‘out of stock,’ it is currently unavailable for purchase. you
can check back later to reorder when it becomes available again.
Product information
Details about material composition, sizing recommendations, product versatility, and care instructions.
Q: WHAT ARE THESHIPPING COSTS?
free shipping on orders over $100 (before taxes).
for orders under $100, we charge a $8 ground shipping fee.
for more details, visit our shipping page
Q: WHERE CAN I FIND MYORDER?
you can track your order at any time by entering the order number (provided in your
confirmation email) on our track your order page. if you have an account, you
can view all order details in the "my account" section. not a member
yet? sign up to enjoy exclusive benefits.
Q: HOW DO I FIND MY SIZE?
for accurate sizing, refer
to the size guide available on each product page. You can also find a
"size finder" right below the size selector. for more detailed sizing
information, check our sizing chart page.
Q: HOW DO I MAKE A RETURN?
returning an item simple! follow these steps
email us at info.united-states@lumenamalfi.com within 14 days of receiving your order,
indicating your desire to return or exchange products.
we will promptly provide return instructions.
follow the instructions to complete your return.