FAQ

Q: HOW CAN I CANCEL MY ORDER?
unfortunately, we cannot modify or cancel an order once it has been placed. however, if you wish to return the product after receiving it, please refer to our return policy for more details.

Q: WHAT SHOULD I DO IF MY CREDIT CARD IS NOT ACCEPTED?
please double-check your payment details and try again. if the issue persists, contact your bank or try using an alternative payment method. for further assistance, contact us at info.united-states@lumenamalfi.com.

Q: WHAT IF AN ITEM IS OUT OF STOCK?
if an item is marked as ‘out of stock,’ it is currently unavailable for purchase. you can check back later to reorder when it becomes available again.

Q: WHAT ARE THE SHIPPING COSTS?

• free shipping on orders over $100 (before taxes).
• for orders under $100, we charge a $8 ground shipping fee.
  for more details, visit our shipping page.

Q: WHERE CAN I FIND MY ORDER?
 you can track your order at any time by entering the order number (provided in your confirmation email) on our track your order page. if you have an account, you can view all order details in the "my account" section. not a member yet? sign up to enjoy exclusive benefits.

Q: HOW DO I FIND MY SIZE?
for accurate sizing, refer to the size guide available on each product page. You can also find a "size finder" right below the size selector. for more detailed sizing information, check our sizing chart page.

Q: HOW DO I MAKE A RETURN?
returning an item is simple! follow these steps:

1. email us at info.united-states@lumenamalfi.com within 14 days of receiving your order, indicating your desire to return or exchange products.
2. we will promptly provide return instructions.
3. follow the instructions to complete your return.